What is the primary role of front line managers?

The primary role of front line managers is to directly coordinate the work of non-managerial employees. These managers are often the first level of management in an organization and are responsible for overseeing the daily operations of their teams. They ensure that tasks are completed effectively and efficiently, providing guidance, support, and direction to the employees who are directly involved in the production of goods or services.

Front line managers also play a crucial role in communicating organizational policies and goals to their teams, addressing any issues that arise during day-to-day operations, and providing feedback to upper management about the performance and challenges faced by their teams.

This role is vital because front line managers are in the best position to influence employee performance and morale, as they work closely with the staff and understand the operational workflows and challenges.